YOU CAN DO SOMETHING ABOUT THIS
你可以設法改善信任
“管理的意思是‘一個伴隨著信任的工作’。我信任你做這項工作，信任你可以做好它。”
Few things can help an individual more than to place responsibility on him, and to let him know that you trust him. —— Booker T. Washington
“几乎沒有什麽事情比賦予責任，和讓對方知道你信任他，更能幫助一個人了。”——布克·華盛頓
How trust works
信任如何發揮功能
信任是激發行動力最有效的方式。人們想要被信任，他們會回應信任，在信任下會表現得更好。不論情況如何，我們需要擅長建立、付出、恢復信任，但不是把它視爲一種操控的技巧，而是把它當成一種和他人相處以及一起工作的最有效方式，也是得到成功的最有效方法。
品德絕對是基礎的，必要的，然而認爲信任感只取決於品德的觀念是一個迷思。
信任是兩件事共同的作用：品德和能力。品德包括對人的誠信、動機、立意；能力包括才能、技巧、成效、以往的表現。兩者都非常重要。
The five waves of trust
信任的五圈漣漪
"If you think the problem is out there, that very thought is the problem."
"如果你認爲問題不言而喻，那麽這個想法正是問題的癥結。"
The first wave: Self trust
自我信任
The first wave, Self Trust, deals with the confidence we have in ourselves—in our ability to set and achieve goals, to keep commitments, to walk our talk—and also with our ability to inspire trust in others.
The key principle underlying this wave is credibility, "4 Cores of Credibility" will be explored.
The second wave: Relationship trust
人際關係信任
The second wave, Relationship Trust, is about how to establish and increase the "trust accounts" we have with others.
The key principle underlying this wave is consistent behavior, 13 key behaviors common to high-trust leaders around the world will be discussed.
The third wave: Organizational trust
組織信任
The third wave: Organizational Trust, deals with how leaders can generate trust in all kinds of organizations, including businesses, not-for-profit organizations, government entities, educational instructions, and families, as well as in teams and other microunits within organizations.
The key principle underlying this wave, alignment, helps leaders create structures, systems, and symbols of organizational trust that decrease or eliminate seven of the most insidious and costly organizational trust taxes, and create seven huge organizational trust dividends.
The fourth wave: Market trust
市場信任
The fourth wave, Market Trust, is the level at which almost everyone clearly understands the impact of trust. The underlying principle behind this wave is reputation.
The fifth wave: Social trust
社會信任
The fifth wave: Social Trust, is about creating value for others and for society at large. The principle underlying this wave is contribution.
Restoring trust
恢復信任
See/Speak/Behave
看/說/行爲
看、説和表現，三個方面都至爲重要。
改變看事情的方式，自然而然就會改變你做的事情和得到的結果。用新的方式看事情，也就是觀念的改變，對做事和結果都有莫大的影響。
行爲轉表會使我們看世界的方式隨之改變，這是表達方式轉變的力量。
Making it happen
促成實際成果
領導就是用一種激發信賴感的方式獲得成效，也就是用建立信任感促成實際結果的方式，把你現有的以及未來貢獻的能力擴大到極限。
