(1)Strategies for Effective Practice Management

(2)Building Professional Services within a Product Company

(3)Measuring the Effectiveness of Professional Services

(4)The Keys to Selling Professional Services

(5)Effective Talent and Career Development for Professional Services Staff

第二項與軟體產品公司建立專業分工，顯示從顧問角色轉型企業e化服務的趨勢已經非常明顯。

從會議日程表內我們可以瞭解目前正在如火如荼的議題，尤其是大型軟體公司應該注意學習的方向。

Tuesday, October 7, 2008 - CONFERENCE (DAY 1)
8:00 - 8:30 am	BREAKFAST - Meet & Greet
8:30 - 9:00 am	Welcome & Introductions
9:00 - 10:00 am	KEYNOTE ADDRESS Rajesh Setty - President, Suggestica, Inc.
10:00 - 10:15 am	MORNING BREAK
10:15 - 11:15 am	Support Services Track		Professional Services Track
	Developing a Collaborative Global Support Environment - It Takes A Village Presented by: Andy Westlund North America Support Director Mentor Graphics Corporation		Turning the Corner from Software - Driven to Services Led Presented by: Liz Murphy Vice President, Professional Services Datatel, Inc.
11:15 - 12:15 pm	Support Services Track		Professional Services Track
	Transforming from a Product Centric to a Customer Centric Organization Presented by: Beth Martinko Vice President, Customer Success Avid Technology		Everybody Sells Services (at Least They Should!) Presenter by : Jim Alexander Founder Alexander Consulting
12:15 - 1:30 pm	LUNCH (Provided)
1:30 - 2:30 pm	Support Services Track		Professional Services Track
	Presented by: Jim Moore Vice President Support Sage Software
2:30 - 3:30 pm	Support Services Track		Professional Services Track
	Presented by: Todd Abney Director Global Customer Support Novell, Inc.
3:30 - 3:45 pm	AFTERNOON BREAK
3:45 - 4:45 pm	Support Services Track		Professional Services Track
4:45 - 5:00 pm	WRAP UP
6:30 - 7:30 pm	Cocktail Reception
Wednesday, October 8, 2008 - CONFERENCE (DAY 2)
8:30 - 9:00 am	BREAKFAST - Meet & Greet
9:00 - 10:00 am	Support Services Track		Professional Services Track
	What's all the buzz about collaboration? Presented by: Greg Oxton Executive Director Consortium for Service Innovation		How to Develop Your Path to PS Performance Excellence Presented by: Jeanne Urich Managing Director Service Performance Insight
10:00 - 10:45 am	Support Services Track		Professional Services Track
10:45 - 11:00 am	MORNING BREAK
11:00 - 12:00 pm	KEYNOTE ADDRESS
12:00 - 12:15 pm	Event Wrap Up / Prize Drawing
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