喬吉拉德一連十二年戴上金氏世界紀錄〔銷售第一〕的王冠，平均每天賣出六輛汽車，但失敗為成功之母，他剛出道時慘跌一跤，汽車準買主最後一刻放他飛機，臨時變卦不簽合約了，問題就出在喬吉拉德沒有用心聽顧客說話裡吐露的心聲。　（欲知故事情節，請續讀浦公英雜誌上刊登的<<用心聽我說>>全文　www.tcd.org.tw）

若干心理學研究發現有異曲同工之妙：根據在美國麻州退伍軍人紀念醫院所做實驗研究，與人交談時花80%時間講話、20%時間聽話的人，沒有各花一半時間講話、聽話的人來得討人喜歡。著名家庭治療心理學家暨明星諮商顧問Dr. I. C. Kassorla在深究 [如何在情場、職場、以及嬉戲上成為贏家] (How to Win at Love, Work, and Play) 一書中，也指出喋喋不休的連珠炮，不僅惹人厭而且沒空去聽出對方的想法，聽眾好像在追趕一列飛快開過去、不斷冒出蒸氣的火車，開口閉口都是我我我當主詞，對你視若無睹，充耳不聞 (Sometimes you may encounter people who seem
to be deaf to your words and ideas…When you speak with them – what I call “train
talkers” – you feel like you’re trying to catch a moving train that speeds along,
spewing out steam.  No matter what you say,
train talkers just keep going, seemingly oblivious to your input and suggestions.
 They carry on a monologue, ignoring your
comments, as though you weren’t there.)。為了應徵工作寫申請函，我認為也同理可證，如果大半篇幅都在自吹自擂，即使你艷若章子怡，倘若你事先沒有做好功課，探聽出大導演李安新片＜＜色戒＞＞諸如貌若樸實鄰家姑娘、又璞玉可雕琢等選角需求，而未能投其所好，標榜哪些自身條件可以符合對方想法，亦即以客 (你)為尊的話，絕對淪落為輸家。

忠告:： 對方講話時，全神貫注地聆聽，別插嘴；贏家用心聽對方說，言者一分享完想法，贏家隨後對題回應。（Winners focus their full attention on what the other person is saying
to them without interruption.  They listen,
then answer directly once he has finished sharing his ideas.）