Contents

Foreword

Introduction

1.Scope

2 Terms and definitions

3 Determining language learning needs

4 Design of the language learning services

5 Teachers appointed by the language learning service provider

6 Availability and accessibility of language learning materials

7 The language learning environment

8 Assessment of language learning

9 Evaluation of the language learning service

10 Promotion and advertising of language learning services

11 Information about the language learning services for enrolled learners and

their sponsors

12 Invoicing

Annex A (informative) Examples of scales of language proficiency for learners

Annex B (informative) Competences needed by language teachers

Bibliography