Building Professional Services 這本書不錯，想學習服務導入業務的人士，可以參考看看

Building Professional Services: The Sirens' Song (Harris Kern's Enterprise Computing Institute Series) (Hardcover)
by Thomas E. Lah (Author), Steve O'Connor (Author), Mitchel Peterson (Author)

http://www.amazon.com/Building-Professional-Services-Enterprise-Computing/dp/0130353892