Nobody likes a whiner. That may be the reason why most people keep their mouth shut and accept bad service. Of course, there is absolutely nothing wrong with complaining. It is important to realize when it comes to being an unhappy customer, complaining to get results is worth the trouble. In fact, merchants would rather be told about a problem because they know the unhappy customers will tell others about their experience and hurt sales. 

      Are you a whiner or winner? It’s simply a matter of how to complain effectively:

·  Stay calm, even if you are angry.

·  Be clear about what you want while remaining polite.

·  Always complain at the earliest possible opportunity. If you wait to complain then you risk weakening your case.

·  If you complain on the phone, make sure you keep records of whom you spoke to, when the call took place and what was said. Always follow up your call with a letter.

·  How to write a complain letter. Here is an example. More templates please click here.

Please do not care if your complain will work or not; at least you did it, and won’t regret you didn’t.