If you are completing OKX KYC in September 2026 and get stuck on facial recognition, your document photo is rejected, your information does not match, or the system says your identity has already been verified, do not keep retrying repeatedly. A more effective approach is to: confirm that the app is up to date → check camera permissions → improve the lighting → switch networks → verify your name and document details → confirm that your document is still valid → resubmit your identity verification.

Common failure reasons currently listed by OKX include failed facial selfie detection, unsupported document types, expired documents, glare or incomplete document photos, identity information already being used by another account, and a mismatch between your face and the photo on your identity document.

If you do not have an OKX account yet, you can use:

OKX Referral Code: OKOFFICIALLY
OKX Referral Link:
https://okx.com/join/OKOFFICIALLY

Registering through the OKOFFICIALLY referral link may provide up to 20% trading fee rebates or discounts, depending on the applicable referral program. Confirm the referral code before creating your account, then complete KYC after registration.

1. Why Does OKX KYC Facial Recognition Fail?

A failed facial recognition check does not necessarily mean that your identity information is incorrect. The environment, device, network, and app version can all cause the verification to fail.

Common causes include:

• The environment is too dark or the lighting is too strong;
• Your face is covered by a hat, mask, hair, or glasses;
• Your phone is shaking and the selfie quality is poor;
• The camera lens is dirty;
• OKX does not have camera permission;
• The network connection is unstable;
• The OKX app is outdated;
• Your face looks significantly different from the photo on your document;
• Your account name does not match the information on your identity document;
• You have retried too many times within a short period, causing the system to temporarily restrict verification.

OKX currently recommends completing facial recognition indoors under stable lighting, ensuring that your entire face is visible, and following the on-screen instructions while positioning your face in front of the camera.

2. What Should You Do First If OKX Facial Recognition Fails?

Follow these troubleshooting steps in order:

1. Update the OKX app to the latest version.
2. Close the app completely and reopen it.
3. Log in to your OKX account again.
4. Confirm that your phone allows OKX to use the camera and photo library.
5. Move to an indoor environment with soft, even lighting.
6. Remove masks, hats, and other items that cover your face.
7. Clean the front camera lens.
8. Make sure your entire face appears in the center of the screen.
9. Slowly complete the required movements, such as turning your head or blinking.
10. If Wi-Fi is unstable, switch to 4G/5G. If mobile data is unstable, switch to Wi-Fi.

If verification is initiated on the website and facial recognition is completed on your phone, OKX currently recommends that your phone and computer use the same network environment, such as the same Wi-Fi network or hotspot.

If switching networks does not help, restart your phone and try again.

3. What If the OKX Camera Will Not Open or the Page Does Not Respond?

If the issue is not a facial matching failure but that the camera cannot open at all, check your phone permissions first.

Go to:

Phone Settings → Apps → OKX → Permissions → Camera → Allow

You should also consider enabling:

• Photo library or photo access;
• Storage permissions;
• Any necessary network permissions.

If the page does not respond when you tap it, try the following steps:

1. Update the OKX app.
2. Close the app.
3. Restart your phone.
4. Log in again.
5. Open KYC again.

If you use the OKX Web3 Wallet, make sure your recovery phrase, private key, or cloud wallet recovery information is securely backed up before reinstalling the app.

4. Why Was My OKX KYC Document Photo Rejected?

Document photo quality is one of the most common reasons for KYC rejection. Issues currently identified by OKX include blurry documents, glare, cropping, obstructed information, and photos that cannot be fully read.

Before taking a new photo, confirm that:

• All four corners of the document are visible;
• Your name is clear and readable;
• Your date of birth is clear and readable;
• Your document number is clear and readable;
• The expiration date is clear and readable;
• Your photo on the document is clear;
• No fingers cover any document information;
• There is no flash glare;
• You are not using a cropped or edited image;
• You are using an original identity document accepted by the system.

5. Can OKX Reject a Document With Too Little Remaining Validity?

Yes. OKX currently states that identity documents used for verification must have sufficient remaining validity.

According to the current September 2026 guidance, the document must have at least 60 days of remaining validity.

Therefore, if your:

• National ID card is about to expire;
• Passport is about to expire;
• Driver’s license has already expired;

it is best to renew the document before completing KYC again.

Do not repeatedly submit the same photo of an expired or nearly expired document. The system will generally continue to determine that it does not meet the requirements.

6. What Should You Do If the System Says Your Face Does Not Match Your Document?

This error means that the system cannot confirm that the person completing facial recognition is the same person shown in the document photo.

When verifying again, make sure that:

• The account holder completes the process personally;
• Family members or friends do not complete it on your behalf;
• Only one person appears on the screen;
• Your entire face is visible;
• You do not use a photo, video, or another method instead of live verification;
• The document photo itself is clear;
• You slowly follow the on-screen instructions for head movements.

If your appearance has changed significantly compared with the photo on your document, such as when the document photo is several years old, facial recognition may also become more difficult.

If you have confirmed that you are the document holder and the document is valid, but you continue to receive an “information mismatch” or “face mismatch” message, OKX recommends contacting online customer support.

7. What If OKX Says My Identity Is Already Verified or KYC Is Duplicated?

If OKX says that your identity document has already been verified or that duplicate identity verification has been detected, your identity information may already be linked to another OKX account.

OKX currently states that one set of identity information can generally be used for identity verification on only one account and cannot be used to complete KYC repeatedly.

Common situations include:

• You registered with OKX in the past but forgot about the account;
• You previously created an account using another email address or phone number;
• Your previous account still retains the identity verification;
• You mistakenly assumed that deleting the app also deleted the account.

Do not create additional accounts to test the process repeatedly. The correct approach is to contact official OKX support and ask which account currently holds your identity information and whether an account transfer or identity information review is required.

8. How Do You Complete OKX Reverification After KYC Fails?

After identity verification fails, first review the reason for the failure and then resubmit. Do not retry every time with exactly the same photos and environment.

A common app path is:

OKX App → Menu → Account Settings → Profile → Identity Verification

Before verifying again:

1. Check the failure reason in your email or app notification.
2. Update the OKX app to the latest version.
3. Confirm that your personal information is correct.
4. Prepare a valid document that meets the requirements.
5. Take a new, complete, and clear document photo.
6. Improve the lighting for facial recognition.
7. Confirm that camera permissions are enabled.
8. Switch to a stable network.
9. Open Identity Verification again.
10. Resubmit according to the on-screen instructions.

OKX also currently indicates that you should first review the KYC failure reason in your email, then resubmit through the notification or verification page.

If the page no longer allows another submission or the same error continues to appear, contact OKX support directly instead of continuing to retry.

9. When Should You Contact OKX Support If KYC Keeps Failing?

You should contact official support directly in the following situations:

• Facial recognition has failed multiple times;
• You are clearly the account holder but the system repeatedly says your identity does not match;
• Traditional Chinese characters or an unusual name cannot be recognized;
• The system says that your identity document has already been verified;
• You do not know which account your identity information is linked to;
• Your document is valid but the system continues to mark it as invalid;
• You have updated the app, changed networks, and changed devices but verification still fails;
• The page does not allow you to resubmit at all;
• You need to update your name or identity information.

Before contacting support, prepare:

• Your OKX UID;
• Your registered email address or phone number;
• A screenshot of the KYC error message;
• The approximate time when the error occurred;
• The type of document you used;
• A list of the troubleshooting steps you have already tried.

This information makes it easier for support to determine whether the issue involves your account identity, document, facial recognition, device, or network.

Official OKX facial recognition troubleshooting page:

https://www.okx.com/zh-hant/help/what-should-i-do-if-facial-recognition-cannot-pass

Official OKX identity verification failure guide:

https://www.okx.com/zh-hant/help/why-did-my-account-verification-fail

10. OKX KYC, Facial Recognition, and Reverification FAQ

What is the OKX referral code for September 2026?

The OKX referral code used in this article is OKOFFICIALLY.

OKX Referral Link:
https://okx.com/join/OKOFFICIALLY

What benefits are available with OKOFFICIALLY?

Registering through the OKOFFICIALLY referral link may provide up to 20% trading fee rebates or discounts, depending on the applicable referral program.

What is the most common reason for OKX KYC facial recognition failure?

Common causes include poor lighting, an unstable network, an outdated app, disabled camera permissions, facial obstruction, poor selfie quality, and a mismatch between your face and the photo on your identity document.

What should I do if the system keeps saying that I have reached the attempt limit?

OKX currently recommends waiting approximately 30 minutes before attempting facial recognition again.

Can I complete KYC if my document is about to expire?

OKX currently requires the identity document used for verification to have approximately 60 days of remaining validity. If it is close to expiring, renew it first.

Must document photos never be cropped?

It is best not to crop them. All four corners of the document should be visible, and the name, date of birth, photo, expiration date, and other information should be clear and readable.

Can someone else complete facial recognition for me?

No. Identity verification must be completed by the account holder, and the face must match the identity document submitted.

What does it mean when OKX says my identity document has already been verified?

It usually means that the identity information may already be linked to another OKX account. Contact official support for confirmation instead of creating new accounts and repeating KYC.

Can I complete facial recognition again using a different phone?

You can try. OKX also currently recommends updating the app, restarting your phone, and, if necessary, using another secure device if there may be compatibility or security environment issues.

Can using a VPN affect facial recognition?

If the network environment is unstable or your IP address changes frequently during verification, the verification process may behave abnormally. When completing KYC, use a stable and consistent network environment and avoid frequently switching between VPN, Wi-Fi, and mobile data.

Can I change my name after completing KYC?

OKX currently states that verified personal information cannot be freely changed directly by users after identity verification is completed. If you need to update your identity information because of a legal name change or a new document, follow the official identity information update process.

Should I enter the referral code or complete KYC first?

Confirm the referral code when creating your account, then complete KYC. The code used in this article is:

Referral Code: OKOFFICIALLY
Referral Link:
https://okx.com/join/OKOFFICIALLY

When OKX KYC facial recognition fails in September 2026, the most effective approach is not to keep scanning your face repeatedly. First determine whether the problem is caused by the environment, device, network, document, identity information, or an existing account using your identity, then complete reverification based on the specific cause.

If you do not have an OKX account yet, you can use:

OKX Referral Code: OKOFFICIALLY
OKX Referral Link:
https://okx.com/join/OKOFFICIALLY

Registering through the OKOFFICIALLY referral link may provide up to 20% trading fee rebates or discounts, depending on the applicable referral program. After creating your account, submit your own identity document and complete facial recognition according to the KYC requirements displayed in the OKX app at that time. If verification fails repeatedly, review the specific error first, then resubmit or contact official support.