The characteristics a tour guide should have

1.    Friendly: it is the basic feature.

2.    Passionate: Never feel tired and lose professional attitude when providing explanation repeatedly.

3.    Prudent: should act decently, speak politely, take things easy, and handles things with persistence and care.

4.    Full of confidence

5.    Pleasant outfit

6.    Energetic

Principles of providing explanation

1.    Have personal experience

2.    Lead visitors to experience

3.    Bring history back into daily life

4.    Combine explanation and visitors’ experience together

5.    Take care of visitors’ needs

6.    Turn pieces of information into consolidated contents

7.    Explain based on study and knowledge

8.    Adjust contents when audience changes

9.    Arrange in advance

Methods of providing explanation

1.    Speaking Tactics

Elaborate speaking tactics through 5W1H.

a.     What (contents)

Prepare and organize contents in advance.

b.    When (time)

Speak at the adequate timing.

c.     Where (place)

Separate your information into sections and speak one section at one time.

d.    Why (reason)

Explain the background to make visitors understand why such event/phenomenon happens.

e.     Whom (audience)

Understand your audience (gender, age, race, education, politics, etc.) in order to use appropriate language.

f.      How

A tour guide should pay attention to volume, speed, tone and humor.

2.    Posture

a.     Attitude: explain in an easy way instead of lecturing.

b.    Gesture: act in elegance and harmony.