Lesson 2: Transition to Leadership

Describe new roles and responsibilities as a frontline manager
  
Basic management skills:
Decision-making
Organizing/Planning
Communication
Technical Expertise
Interpersonal Skills

Use of Balanced Measures in:
Customer Satisfaction
Employee Engagement
Business Goals

Transitions
Three Stages of Transition:
Endings
The Neutral Zone
New Beginnings

Distinguish between Managing and Leading
Successful organization need both management and leadership.

Managing -  about things.  Planning, organizing, directing and controlling
Leading -  about people.  Influencing, explaining, listening, and developing

Describe the Leadership Competencies related to frontline management and their relationship to the Core Responsibilities

IRS Leadership Competencies
  
A competency is a set of related skills, knowledge, attitudes and behaviors that:
       Are observable and measurable
       Correlate with performance on the job
       Can be improved upon with training and development

   Frontline Leadership Comptetencies
       Leadership: Adaptability, Communication
       Customer Satisfaction: Partnering
       Employee Satisfaction: Teamwork
       Business Results: Problem Solving, Technical Credibility
       EEO: EEO is embedded in every competency
 

Create a goal from one of the Frontline Leadership Competencies to add to your Career Learning Plan (this part will be continued on Wednesday)

Home work:
Prepare "The Meeting Game": it is designed to explore leadership and communication.  The purpose of the meeting is to decide how to replace a supervisor who has just been promoted to another department.  I will play as this supervisor, I will also observe the leadership and communication skills demonstrated by one of the other members of the meeting.  At the conclusion of the meeting, I will be asked to provide feedback to that person on his/her skills during the meeting.
Time required:
Meeting: 20 minutes
Observation feedback: 2 minutes/each