Administration and Management in Criminal Justice *快*
2015/04/0304:33
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詳細資料ISBN:9781412950817 規格:平裝 / 18.4 X 22.9 X 3.2 CM / 普通級 內容簡介THIS ONE-OF-A-KIND TEXT ADDRESSES ALL SPECIALTY AREAS IN CRIMINAL JUSTICE MANAGEMENT, DEVOTING EQUAL TIME TO THE UNIQUE REQUIREMENTS OF MANAGERS IN EACH BRANCH OF THE CRIMINAL JUSTICE SYSTEM. EXAMINING MANAGEMENT WITHIN THIS DYNAMIC ENVIRONMENT,��THE AUTHORS��DISCUSS THEORIES AND CONCEPTS THAT PROMOTE MANAGING AN OPEN, RESPONSIVE SYSTEM, THEN��INTERWEAVE CRIMINAL JUSTICE EXAMPLES INTO MANAGEMENT APPROACHES USING THE SERVICE QUALITY LENS. THIS APPROACH DEMONSTRATES THAT UNDERSTANDING AND DESIGNING CUSTOMER WANTS AND NEEDS IN SERVICE DELIVERY CAN LEAD TO SIGNIFICANT IMPROVEMENTS IN CRIMINAL JUSTICE EFFECTIVENESS.�� FEATURES AND BENEFITS:* EMPHASIZES NOT-FOR-PROFIT MANAGEMENT ACROSS ALL BRANCHES OF THE CRIMINAL JUSTICE SYSTEM.����* INCORPORATES A TIMELY QUALITY SERVICE PERSPECTIVE TO BROADEN THE BOOK'S SCOPE.* DISCUSSES SERVICE AND COMMUNITY NEEDS AND GLOBAL AND ENVIRONMENTAL ISSUES * USES CASE STUDIES AND NEWSPAPER CLIPPINGS TO HELP STUDENTS UNDERSTAND REAL WORLD ISSUES* INCLUDES CHAPTER SUMMARIES, CHAPTER REVIEW QUESTIONS, AND SUGGESTED READINGS AT THE ENDS OF EACH CHAPTER.INSTRUCTOR RESOURCES��INCLUDE CHAPTER SUMMARIES, SAMPLE TEST QUESTIONS, NOTES FOR CASE STUDY EXERCISES, AND POWERPOINT PRESENTATIONS A STUDENT STUDY SITE��INCLUDES��END-OF-CHAPTER WEB EXERCISES, QUIZZES, E-FLASHCARDS, AND SAGE JOURNAL ARTICLES.